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Track your repair

Where is my repair?

Every job runs through the same six stages. Email us the reference number from your drop-off slip and we will tell you exactly which stage you are at.

  1. Stage 1: Received

    Your device is logged, labelled, and photographed as it arrived.

    For you: Nothing to do. Keep your reference number handy.

  2. Stage 2: Diagnosed

    We have found the actual fault and what it takes to fix it.

    For you: We will tell you what we found.

  3. Stage 3: Quoted

    You have a flat price. Work begins once you approve it.

    For you: Say yes or no. Nothing starts until you approve.

  4. Stage 4: In Repair

    On the bench. Parts fitted and software rebuilt as needed.

    For you: Nothing to do. If parts cost more than expected, we check with you first.

  5. Stage 5: Testing

    Run hard for a few hours to confirm the fix held.

    For you: Nearly there.

  6. Stage 6: Ready

    Back in your hands, with a plain note on what was wrong.

    For you: We will arrange the handover with you.